Store Policies

RETURN & EXCHANGE POLICY: 

NO RETURNS OR EXCHANGES. All sales are final and not eligible for return or exchange once the order has been picked up or shipped. If an item is possibly defective, as determined by the vinyl manufacturer or store owner, a receipt (email or text) or order number will be required for any applicable refund or exchange. 

A 20% RESTOCKING FEE will apply to orders that are CHANGED after they are placed & have not been picked up or shipped yet. This includes when a customer has a "change of mind" and chooses to delete all items from an order. No refunds for holiday/seasonal items, sale/clearance items, special orders & custom print orders.

INCOMPLETE ORDERS: Items missing from an order will be addressed immediately; a receipt (email or text) or order number will be required to complete the order. 

DEFECTIVE ITEMS: If an item is possibly defective, as determined by the vinyl manufacturer or store owner, an email receipt or order number will be required for any applicable refund or exchange. The manufacturer or supplier will be contacted on your behalf & they may request photos of the defective item(s) or have it returned to them for inspection.

"ABANDONED ORDERS": If a completed order is NOT picked OR if a customer has not responded to text(s) and/or email(s) from us in an attempt to complete an order due to incomplete payment or contact information, the order will be canceled after 15 days and no refund or credit will be issued.

*DUE TO RESTOCKING ISSUES AND WORLDWIDE DELIVERY DELAYS CAUSED BY COVID-19, ORDER PICKUP AND SHIPPING DATES/TIMES ARE ONLY ESTIMATES AND **NOT** GUARANTEED.*

CLASSES OR EVENTS

Registration Fees may be applied to a future class IF Sweet Home Vinyl is informed 24 hours or more before a class begins. No-shows are not eligible for refund or credit. Classes canceled by Sweet Home Vinyl are fully refundable or eligible for store credit.

SHIPPED ORDERS:

Flat rate USPS Priority Shipping is available for $16.99 per order. We do NOT offer free shipping for orders.

CUSTOM PRINT ORDERS & PRINT-ON-DEMAND ORDERS:

For printed vinyl orders of customer designs, orders are printed within 48-72 hours of order confirmation by email. All custom orders must be prepaid before anything will be printed. Print days are subject to change due to store closures, special store hours or equipment management. All custom printed orders are final sale & not eligible for return.